Real Business Online : 27 ways to make your customer love you
posted by Connie Crosby at 7:51 p.m.
Wednesday, June 06, 2007
About Me
- Name: Connie Crosby
- Location: Toronto, Ontario, Canada
I am the principal consultant at Crosby Group Consulting specializing in knowledge management, information management and social media primarily for the legal and information industries. I teach continuing education courses on social media at the iSchool Institute, University of Toronto. I also write, blog and speak. My 2010 book Effective Blogging for Libraries is part of the award-winning Tech Set series from Neal-Schuman Publishing.
Main blog
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blog submissions
I do not accept unsolicited submissions for this blog. This is a personal professional blog and, as such, I am not interested in adding content from outside sources unless I have decided to add them myself. Thank you.
Previous Posts
- Let customers know you 'love' them - customer rela...
- 10 Ways to Make Your Customers Love - No, Really L...
- Have a Thick Skin and Train Your Customers to Love...
- RoCoCo
- Danbury using Library Thing
- Chris Brogan's Autobiography - of sorts
- LIS Wiki
- Geek Lawyer's Legal Blogging Conference 2007
- Blog Business Summit - September in Chicago
- Field Fisher Waterhouse's Second Life Presence
Links
- Libraries Without Borders ("NE2007") Toronto, Oct. 17-20, 2007
- Libraries Without Borders Official Blog
- Libraries Without Borders Official Wiki
- Law Firm Web Strategy
- Stem Legal
- LLRX
- TALL
- CALL
- AALL
- SLA
- SLA 2005
- SLA 2005 Blog
- OLA
- CLA
- IFLA
- FIS
- FIMS
- Internet Librarian 2004
- BookCrossing
Blogs
- Slaw
- Out of the Jungle
- GTA Bloggers
- Vancouver Law Librarian Blog
- Library Boy
- senatorhung's pad
- beSpacific
- Librarian.net
- Blog Without a Library
- Chez Shoes
- PIPEDA and Canadian Privacy Blog
- Information Overlord
- Dysart & Jones
- LibrarianActivist.org
- Rob Hyndman
- Stephen Abram Articles & Presentations
- Tod Maffin
- the [non]billable hour
- Real Lawyers Have Blogs
- Lawrence Lessig Blog
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