Documenting the World Wide Web, one webpage at a time.

Wednesday, March 01, 2006

David Lee King - Experience Planning

David Lee King � Experience Economy

David King is currently the Acting IT Director at Kansas City Public Library. Topics include library website design, management, usability, marketing, experience planning, cool tools, and other library technology issues.

He has some excellent things to say. I'm particularly interested in his discussion on experience planning, a phrase I had never heard before which encapsulates a wonderful aspect of service which we should all strive for!


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